Dear,
Recent events have made the word metaverse very popular. The massification of new technologies such as Virtual Reality, combined with the changes in purchasing, communication, education, medicine and socialization habits that the COVID-19 pandemic has brought, has opened a new paradigm in the interaction between humans, and between them and physical and digital realities.
Although I see the potential of the technology, I am skeptical of some of its manifestations. In the same way that the early years of the Internet brought multiple search engines and over time Google won the race, due to its ability to integrate the search for internal and external information (relevance) through multiple channels, the determining factor in the success of the metaverse will be the ability to integrate services and interests across multiple channels.
Integration and omnichannel architecture are two SAP strong assets.
Integration between partners is part of the essence of SAP since the foundation of the company
SAP has also been in the development of the omnichannel architecture from the beginning with SAP Customer Relationship Management, SAP Hybris and SAP Customer Activity Repository applications bundle as some of its brightest manifestations.
SAP CRM provides a customer-centric vision of the customer, SAP Hybris an omnichannel interaction with him and SAP CAR manages the materials availability under the different channels considering the constraints of each of them.
SAP integrated architecture facilitates the holistic analysis of the market, including the actions of potential competitors in multiple channels, collaboration with vendors, clients, distribution channels and service providers.
The client experience can start in an online mobility channel, become deeper in the metaverse and receive the product in the physical channel and return to the metaverse for post-sales services, or any potential combination of them.
Each channel has its own potentialities and limitations; the online channel is faster and more formalized but with a less sensitive experience than the physical one, with the metaverse closing the gap between them.
Delivering the product and service also presents different restrictions, which are also different depending on the client and his situation. A customer with a daily routine picks up the product at his hotel, another at a point of sale in the retail channel and another at his residential address.
SAP SCM is prepared to be deployed in this multi-channel logistics and the integration with the other areas of SAP will support it.
But even more, inI have no doubt that SAP is leading this transformation, even the strongest ecommerce corporations like Amazon, have to integrate their processes with vendors managed with SAP technology, and information sharing will be the basis for a satisfactory client experience and cost reduction.
But I do not see a clear strategy for solvency and liquidity optimization in the current omnichannel proposals.
There are multiple opportunities for capital optimization in an omnichannel architecture, and new developments like Virtual Reality and the metaverse multiply them.
The more interactions we have in any channel, either physical or virtual, the more data we share that can be used to determine our solvency and risk profiles. There are multiple applications of Big Data and Artificial Intelligence supporting this kind of analysis.
But there are also less known opportunities for capital and liquidity optimization, let’s look at some of them.
For instance, the channel through which we deliver a product or service has different costs (transport, storage, shipping, etc.) and different delivery times. These differences generate different liquidity needs that can be analyzed and optimized, based on the integration of the goods delivery processes, and the financial processes that cover their liquidity needs.
More complex scenarios come with greater capital optimization opportunities. The cost of stock obsolescence depends on its turnover, shelf life, safety stock, etc. These indicators depend on the constraints of each channel and the organization's ability to manage them efficiently. Different channels have different costs and risks, and therefore different balances of generation and consumption of capital and liquidity.
Transferring these different cost and risk structures to the final price are management decisions, but in any case they must be measured, especially in an environment of scarcity of capital, such as the one we are heading for.
Integrating these omnichannel processes for the delivery of products and services with SAP Banking's financing and capitalization processes, opens up the opportunity to adjust financial instruments to the need and surplus of liquidity and capital.
Even more, accurate measurement of capital and liquidity consumption, thanks to the advantage of sharing information offered by process integration, supports the prioritization of the channels that present a better balance of generation and consumption of capital and liquidity. This can be a physical channel, a virtual one or a mix of them, including the metaverse.
We are working on presenting our system to the market, and looking for business partners and investors, if you are interested do not hesitatBut even more, inBut even more, ine in contacting me at ferran.frances@capitency.com
Looking forward to reading your opinions.
Kindest Regards,
Ferran Frances.
www.capitency.com
Join the SAP Banking Group at: https://www.linkedin.com/groups/92860
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Let's connect on Twitter: @FerranFrancesGi
Ferran.frances@capitency.com
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